LESMA HANDLING GROUP operates a quality control system based on the internationally recognised standard ISO 9001:2000 which is effective and efficient with the aim of satifying the requirements and expectations of interested parties (clients, personnel, shareholders and partners) and with the commitment to fulfill all applicable legislation and requirements en all ground handling activities.
LESMA HANDLING GROUP would like to be stand out and be recognised for:
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Fast and flexible service.
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Effort in continuous improving its management procedures.
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Personalised customer service.
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Appreciation of customer feedback.
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Encouragement of it's personnel in producing better working practices
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Safe, punctual and efficient performance.
LESMA HANDLING GROUP has defined objectives that are periodically revised to complement this policy in order to facilitate constant improvements and evolution of this system.
This quality control policy will be revised and updated periodically so that it is in accordance with the changes in the aviation industry, these changes will be communicated to all personnel. This policy will be published and signed by the management as proof of our commitment to quality and of continued improvement