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Passenger Handling


  • Passenger check-in and boarding
  • Passenger assistance in cases of flight irregularities
  • Assistance to passengers with special needs (minors, VIPs, etc.)
  • Passenger services
  • Ticket reservation and sales management
  • Ancillary revenue collection
  • Passenger assistance in cases of lost or damaged luggage
Ramp Handling

Ramp Handling

  • Aircraft loading and unloading
  • Aircraft towing and push back
  • Ground-cabin communication
  • ASU and GPU services
  • Aircraft de-icing services
  • Passenger transport
  • Crew transport
  • Load sheets and balance charts
  • Flight assistance: flight plans, NOTAMs, METEO, slots
General Aviation


  • Flight plans and weather information
  • Passenger assistance
  • Assistance for special passengers: VIPs
  • Coordination of payments and airport charges
  • Baggage loading and unloading
  • Auxiliary equipment for the aircraft


  • Load acceptance and consolidation
  • Loading and unloading of ULD (Unit Load Devices)
  • Inventory control
  • Truck loading and unloading assistance
  • Handling of dangerous and perishable goods
Operations and Load Control

Operations and Load Control

  • Coordination
  • Ground-cabin communications
  • SITA
  • Meteo
  • Load sheets
  • Crew assistance


  • Representation and supervision services
  • Operational management activities
  • Passenger assistance in case of flight irregularities
Additional Services

Additional Services

  • Aircraft cabin cleaning
  • Toilette services
  • Water services
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